Professional, Financial & Consulting · Insurance for

Complaints Handlers

Freelance complaints handlers are a quietly substantial contractor market – remediation programmes, FOS-caseload surges, Consumer Duty projects – and the work is unusual among office trades: you make decisions about other people's grievances inside regulated processes, where a mishandled case can mean compensation, regulatory findings, or both.

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Key takeaway

Get the £1m PI certificate before the agency asks, add cyber because the job is sensitive data, and keep cover continuous between programmes – remediation claims trail their programmes by years. Then work the way the insurance assumes: decisions documented, calculations checkable, files handled like the regulated material they are.

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In the guide

What we cover for complaints handlers

  1. What insurance does a complaints handler need?
  2. How much does it cost?
  3. Comparison of providers
  4. Reviews and expert ratings
  5. Key takeaway
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